Before Digital Delivery
You may request cancellation before an activation link or activation code has been sent. Email support@office365-offer.com with your order number and checkout email address.
- Cancellation requests are reviewed within 1–2 business days.
- Approved refunds are returned to the original payment method.
- After digital delivery has been sent, the unactivated-product rules below apply.
Delivered but Not Activated
There is no return-request deadline for a delivered product that remains unactivated and unredeemed. Eligibility requires verification of its activation or redemption status.
- No product-quality reason is required when the product remains unactivated or unredeemed.
- Email support@office365-offer.com with your order number and checkout email address.
- Eligibility is subject to verification that the activation link or activation code has not been activated or redeemed.
- Approved refunds are returned to the original payment method.
Activated or Redeemed Products and Returns
Activated or redeemed products are not eligible for return under the unactivated-product return policy. Confirmed product-quality issues are handled separately under the After-Sales Product Protection section below and do not extend or change return eligibility. Applicable legal rights remain unaffected.
Exchanges and Incorrect Selections
We do not exchange products because a customer selected an incompatible platform, incorrect edition, or unwanted subscription term. Review the selected option, compatibility, account requirements, and term before payment.
After-Sales Product Protection
After-sales product protection is separate from the return policy. If an activated or redeemed product develops a quality issue during its valid license or subscription term, email support@office365-offer.com with your order number, checkout email address, and screenshots or other evidence showing the issue.
- Support will review and verify whether the issue is caused by the product rather than device incompatibility, unsupported hardware or software, account restrictions, customer error, or use outside the product terms.
- If the issue is confirmed, support will first provide troubleshooting assistance or a working replacement where reasonably possible.
- If the confirmed issue cannot be resolved and a working replacement cannot be provided, support will issue a resolution refund to the original payment method as part of the after-sales protection process.
- Requests must be submitted while the purchased product's license or subscription remains valid.
Invalid Activation Link or Code
If an activation link or activation code does not work, email support@office365-offer.com with your order number, checkout email address, and a screenshot of the error. Support will review the request within 1–2 business days.
- If the issue is confirmed, support will provide a working replacement link or code.
- If a working replacement cannot be provided, you may request a refund to the original payment method.
Request and Resolution Process
- Email support@office365-offer.com with your order number, checkout email address, and a description of the request.
- Include a screenshot of the error for an invalid activation link, invalid code, or product-quality issue.
- We review the request and eligibility within 1–2 business days and may provide troubleshooting steps.
- If the issue is confirmed, we provide a working replacement where reasonably possible.
- If an eligible issue cannot be resolved or replaced, we approve a refund to the original payment method and send the outcome by email.
Approved refunds are initiated within 1–2 business days after approval. PayPal, the card issuer, or the customer's bank typically takes an additional 3–10 business days to post the funds. Financial institution processing times are outside our control.
Chargebacks and Disputes
If you open a payment dispute, we may be required to respond through the payment provider instead of processing a direct refund. Contacting support first is usually the fastest way to resolve order issues.