Delivery Coverage
This policy applies to all products offered by Office Software Offer and to orders placed for delivery in the United States.
Delivery Method
All products are delivered digitally by email. An activation link or activation code, together with the applicable activation or redemption instructions, is sent to the email address provided at checkout.
Delivery Cost
Digital delivery is free for all products. No delivery fee is added at checkout.
Estimated Delivery Time
The estimated delivery time is 0–1 calendar days after payment confirmation. Orders are fulfilled seven days a week, including weekends. Most eligible orders are delivered the same day or by the end of the next calendar day.
Orders requiring payment or customer-information verification may be paused until the requested verification is completed. If this happens, we will contact you using the checkout email address.
Order and Delivery Updates
Use a valid email address at checkout and check your inbox, spam, and promotions folders after payment. Your order confirmation and digital delivery details are sent separately when applicable.
Missing or Delayed Delivery
If you have not received your digital delivery within 1 calendar day after payment confirmation, contact support at {{supportEmail}}. Include your order number and checkout email address so we can review the delivery status.
Invalid Activation Link or Code
If an activation link or activation code does not work, contact {{supportEmail}} with your order number and a screenshot of the error. Support will review the issue and provide a resolution within an estimated 0–1 calendar days.
Checkout Information Changes
The billing address is collected for payment verification and order records; delivery is sent to the checkout email. Contact support immediately if that email address is incorrect. We cannot guarantee an email change after digital delivery has been issued.